Yes - please always make your final PDF with crop marks. These should be software-generated and added at the PDF-making stage (by ticking the ‘Crop Marks’ option). Please also try to ensure your PDF has a trimbox. This can be checked by going to Preferences, Page Display, Page Content and Information, then ticking ‘Show Art Trim and Bleed Boxes’. The trimbox will show up as a green line (or may show up as red if the artbox is in the same position as the trimbox). If your PDF does not have a trimbox, this can be set by selecting the Crop tool, double-clicking on the PDF, then under Crop Margins change ‘Crop Box’ to ‘Trim Box’ then set the correct values. If your trimbox should be 3mm in from the PDF page edges for example, then set Top, Bottom, Left and Right Values as 3mm.
For help and advice please contact our studio on 01461 206781 / firstname.lastname@example.org or call in to the studio at 62 High Street, Annan, Dumfries & Galloway DG12 6AJ.